Mediation

Mediation is a course of action that allows both you and your contractor, by mutual agreement, to submit your dispute to a mediator with the goal of reaching an agreement.

Submit a mediation request

A mediation request must be submitted within 30 days following receipt of the plan manager’s decision, and must indicate the name of the mediator chosen by the two parties. Consult the list of authorized mediators [Fr] per region.

The mediation request must be addressed to:

• by email, at plandegarantie@rbq.gouv.qc.ca
• by mail, to:

  Direction des plans de garantie
  Régie du bâtiment du Québec
  255, boulevard Crémazie Est, 2^e étage
  Montréal (Québec) H2M 1L5
  

Upon receipt of this request, the ministre des Affaires municipales et de l’Habitation will designate a mediator and share this information with the guarantor.

All mediation sessions are confidential; nothing that is said during them can be used as evidence in other files unless you agree otherwise.

Cost

The cost of mediation is shared equally between you, the contractor, and the plan manager, if they participate. You can also agree amongst yourselves on another way of splitting the cost.

If it doesn't work: arbitration

If mediation fails, and it is not possible to reach an agreement with the plan manager, you can take recourse by going to arbitration. You will have 30 days, following receipt by registered mail of the mediator's notice of the total or partial failure of the mediation process, to consult an arbitration body authorized.