Make a claim

Obviously, you hope that the acquisition of your new home or your new condo will be problem-free. Despite all your precautions, however, things can go wrong and the contractor may fail to meet their contractual obligations.

In such a case, if the work is covered by the Guarantee Plan, you are entitled to make a claim. The procedure to follow varies, depending on when the problem arises.

Make a claim

• Problems that arise before acceptance of the building

  • Partial payments and completion of work
  • Reimbursement of costs

• Problems that arise after acceptance of the building
• Respecting plan time limits