Guarantee Plan
For New Residential Buildings
The Régie du bâtiment du Québec (RBQ) has set out, in the Regulation respecting the guarantee plan for new residential buildings, rapid and effective means of settling disputes out of court, namely mediation and arbitration.
Mediation is a process of negotiation between the beneficiary and the contractor, assisted by a neutral and impartial third party, the mediator. Its purpose is to guide the parties and facilitate their communication in order to reach an agreement that is just and equitable for all.
Arbitration is another dispute resolution method provided for in the Regulation. It enables any contractor or guarantee plan beneficiary to contest, before an arbitrator, a decision made by the guarantee plan manager.
