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Plan de garantie

Guarantee Plan

For New Residential Buildings

This content in English is intended for individuals covered by the exceptions to the Charter of the French language and its regulations.

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Types of recourse

Are you or your contractor dissatisfied with the guarantee plan manager’s decision in your claim? The Régie du bâtiment du Québec (RBQ) has set out, in the Regulation respecting the guarantee plan for new residential buildings, two dispute resolution mechanisms: mediation and arbitration.

Mediation offers a fast track to amicably resolving disputes between beneficiaries and contractors with the assistance of an impartial mediator. Its purpose is to facilitate communication between the parties and guide them to an agreement that is just and equitable for all.

Arbitration is another private dispute resolution method that enables any contractor or guarantee plan beneficiary to contest a decision made by the guarantee plan manager before an arbitrator by applying to an arbitration body authorized by the Board.

Mediation is a simpler process than arbitration. It is also much faster and less costly. Arbitration is more rigid and regulated. In addition to arbitrator fees, other expenses often come into play, including legal fees and expert compensation. Plus, arbitration takes longer.

Time limit

The beneficiary or contractor must submit the request for mediation or arbitration within 30 days of receiving the plan manager’s decision.

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For further information or to file a complain or report, visit the Contact the RBQ webpage.