Plan de garantie

Guarantee Plan

For New Residential Buildings

This content in English is intended for individuals covered by the exceptions to the Charter of the French language and its regulations.

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Types of recourse

The Régie du bâtiment du Québec (RBQ) has set out, in the Regulation respecting the guarantee plan for new residential buildings, rapid and effective means of settling disputes out of court, namely mediation and arbitration.

Mediation is a process of negotiation between the beneficiary and the contractor, assisted by a neutral and impartial third party, the mediator. Its purpose is to guide the parties and facilitate their communication in order to reach an agreement that is just and equitable for all.

Arbitration is another dispute resolution method provided for in the Regulation. It enables any contractor or guarantee plan beneficiary to contest, before an arbitrator, a decision made by the guarantee plan manager.

Mediation is a much simpler, faster and less costly process than arbitration. Arbitration is more rigid and regulated, with longer deadlines and potentially higher expert and legal fees.

Time limit

The beneficiary or contractor must submit the request for mediation or arbitration within 30 days of receiving the plan manager’s decision.